Michelle’s story begins in her teens when she started working for East Side Mario’s as a server. After years working her way up through the ranks she had the opportunity to become a managing partner at the restaurant before her and her husband Mike bought it out altogether. When choosing to become an East Side Mario’s franchisee the biggest factor was that she loved the brand so much that it had become a big part of her life.
Michelle says that it takes a lot of commitment to be a good restaurant operator. The franchisee needs to love working with people, be willing to live the brand and lastly needs to know how to have fun.
One of Michelle’s many fond memories with East Side Mario’s is the annual franchisee conference. She explains that there are always some great takeaways when franchisees share best practices.
East Side Mario’s played a central role in David’s life. He started his career with the brand in ’96 as a part time fry cook and worked his way up to various managerial roles within the restaurant. In 2003, the franchisee that he worked for wanted to open a new restaurant and offered David a stake in it and the opportunity to be his own boss. He liked the growth opportunity and decided to take it!
When it comes to his success as a franchisee he gives lots of credit to his great staff! David also says it takes lots of dedication and TLC to foster a thriving business.
Among his favourite memories is working with the East Side Mario’s training team. He loves the great atmosphere in the restaurant and being able to work with and train fantastic staff.
Peter had rich experience in the hospitality industry prior to joining the East Side Mario’s franchising family. He started working at 13 and eventually owned an independent restaurant. After selling his business the opportunity to buy his home town East Side’s came up and the timing couldn’t have been better.
Peter emphasizes that you need to be very involved and put in as much as you want to get out when it comes to owning a restaurant.
Peter has many fond memories which include supporting his community through fund raising and sponsoring sports teams. He also gives lots of credit to his core team and is proud to have a sense of accomplishment at the end of the day thanks to all the hard work he and his staff put in.